SHIPPING TIMES

Thank you so much for ordering from Petal & Stem! Petal & Stem is, for the most part, a one woman operation. This means that each new order will be shipped in the most timely manner possible. In-stock items will ship from Petal & Stem within 2-3 business days of the purchase date on most occasions I am a one woman show, so if it takes a few extra days, please be patient. Once your order ships, it should arrive in 3-5 business days depending on your selected shipping preferences. 

Please note that your order may experience delays due to a high volume of orders during promotional events or Holidays.

Please note that I ship Monday-Friday, and do not count weekends or US holidays as business days.

STANDARD SHIPPING: USA

I ship most US orders via UPS or USPS depending on the size and weight of the order and which items are ordered. I prefer to ship in as few boxes as possible to conserve materials, but in the event that one or more of your items will require additional processing time, I will ship your available items as soon as possible. 

EXPRESS SHIPPING

Express Shipping is not available on the website at this time. Please give me a call at 308.497.2292 if you need something expedited.

Flower, Balloon & Live Plant Deliveries

Floral bouquets, balloon bouquets and live plants are available for local delivery and delivery within a 25 mile radius of Spalding, Nebraska. Delivery prices depend on location.

In town: $3.00

Within 10 miles of Spalding: $6.00

Out of town (10-25 miles): $15.00

PRICING POLICY

All prices in our store and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and I reserve the right to restrict orders of those items.

RETURN POLICY

First, I want you to know that your satisfaction is what matters most at Petal & Stem. If you order something from Petal & Stem and you don't absolutely love it out of the box, rest assured that you can return most items within 30 days of delivery for a refund.

DEFECTIVE OR DAMAGED ITEMS

If I made a mistake, I'll take care of it. If you received a defective or damaged product, please let me know as soon as possible. Give me a call at 308.497.2292 or send me an email at michelle@shoppetalandstem.com so that we can get the situation sorted out. Make sure to put Defective or Damaged Item in the subject line. 

STANDARD RETURNS

Petal & Stem's return policy covers returns of most products in new condition up to 30 days after delivery. 

If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, please mail the product to:

You will receive a full refund for your item(s) once the items have been returned to the store. Return shipping charges will be the customers responsibility and original shipping charges are not reimbursable. 

EXCHANGES

Because Petal & Stem is a small business, I do not carry large quantities of each item that is available. If you would like to exchange something within 30 days of purchase give me a call at 308.497.2292. Shipping is not covered on exchanges. Exchanges are allowed in store at any time within 30 days.